Terms and Conditions
Kaió FIIT Terms & Conditions
Last Updated on 04-28-19. This policy is effective immediately.
Classes, appointments, and instructor assignments are subject to change. Pricing is subject to change without notice. All packages are non-transferable and non-refundable. All class and appointment packages expire 1 year from the date of purchase; any unused sessions will not be refunded or credited to a user’s account, without exception. Clients under an autopay schedule will be charged on the first of each month until cancellation by the client. For health and safety reasons, all pass options are limited to 1 visit per day.
We accept the following forms of payment: Credit, debit, cash, and physical check. Late payments are subject to a $25 service charge without limitation. We strongly encourage clients on an autopay schedule to save a credit card on file to prevent such late fees from occurring.
Membership and Club Usage Information
If you are a member, we will collect information about how you use and interact with the Properties, including the clubs and times you check in to, workouts you log, classes you book or add to your schedule, and information provided when you purchase or schedule personal training sessions and/or classes.
Demographic and Fitness Information
We will collect certain demographic information, including your date of birth, age, and gender identity, among others. In addition, as a Kaió FIIT member we may collect certain personal data that you provide regarding your fitness and health, including height, weight, measurements, body fat, performance metrics current and past injuries and surgeries, nutritional information and fitness goals, during the course of your membership such as when you complete a fitness assessment or participate in personal training and may also gather information about you that is developed by our personnel, such as training session logs and notes taken by personal trainers and other Kaió FIIT staff. As a member, we may also collect your photograph for identification and authentication purposes.
Information related to your purchase(s) of goods and services with Kaió FIIT, such as your credit/debit card information, billing address, the goods and services purchased, and other related transaction information.
We may automatically collect certain information about how you use and interact with the Properties, such as the time and duration of your visit, search query terms you may enter, and any pages, features, and content you access and how you interact with those pages, features, and contents.